Frequently Asked Questions
I received my order and it has an
error on it. What should I do?
Return the product to our mailing address and we will
gladly correct it. Make sure to include the correct information
in your request.
The product I ordered from you is
broken. What should I do?
Return the product to our mailing address and we will
gladly replace it.
I can't fit all the information that
I want on the tag in the space provided.
Each tag, collar and leash has a limit to the number
of lines and characters that may be engraved or embroidered on
it. However, our larger tags, particularly the medium and large
stainless steel tags, have greater limits than the others. Each
line on the tag order forms show the character limits for that
line.
A week has gone by and I have not
received my order. What should I do?
We use the U.S. Postal Service to deliver our
products. Sometimes delays may occur. Please wait 14 days for
domestic orders and 21 days for international orders.
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Our Return Policy
Your satisfaction is guaranteed! If for any reason you are not
completely satisfied with your order, simply return it to us
within 90 days. Please provide us with the reason for your
dissatisfaction and we will promptly replace your order to your
satisfaction or give you a full refund.
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Sizing Guide
For tags, we generally recommend a small tag for pets 20
lbs. and under, a medium tag for pets between 20 and 50 lbs.,
and a large tag for pets over 50 lbs. Our collars are sold by
ACTUAL neck size. To determine which size is best for your pet,
choose the size according to your pet's ACTUAL neck measurement.
We will be sure to allow the proper amount of slack for that
neck size. However, if your pet is still growing, you may want
to order a larger size to allow for future growth.
Click Here
to see the typical neck sizes for many dog breeds.
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Delivery Information
We send out all products via the U.S. Postal Service, First
Class. Once mailed, an order will typically take 4-10 business days for
delivery. However, if you have not received your order after 14
days (or 21 days, if you are overseas) please contact us at
orders@tagsandmore.com
.
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How to Apply the Collar
Tag
Using the tag as a guide, mark the desired position for holes in
your collar. Then carefully punch holes in your collar using a
sharp instrument (such as an ice pick or a nail). Apply the tag
by placing the tag over the holes in your collar and inserting
the rivets through the tag and the collar. Place the collar on a
hard, flat surface and tap the rivets down flush with the collar
using a hammer.
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Bulk Pricing
We offer special pricing to those individuals who would like to
order in bulk. If you are interested in learning about our
special pricing for bulk orders, please see our
bulk pricing page. Or e-mail us at
orders@tagsandmore.com.
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