Customer Service

Our Return Policy or Money Back Guarantee

Your satisfaction is guaranteed! If for any reason you are not completely satisfied with your order, simply let us know via email within 90 days. Please provide us with the reason for your dissatisfaction and we will promptly replace your order to your satisfaction or give you a full refund.  Although, we basically have a no-questions-asked policy, it helps us improve our products and system if you let us know why you are dissatisfied. 

Delivery Information

We send out all products via the U.S. Postal Service, First Class. Once mailed, an order will typically take 4-10 business days for delivery. However, if you have not received your order after 14 days please contact us at .

Dog Collar and ID Tag Sizing Guide


For pets 20 pounds and under, we generally recommend a plastic tag, small brass tag, or small steel tag , a medium brass tag or medium steel tag for pets between 20 and 50 lbs., and a large brass tag or large steel tag for pets over 50 lbs.

Our collars are sold by ACTUAL neck size. To determine which size is best for your pet, choose the size according to your pet's ACTUAL neck measurement. We will be sure to allow the proper amount of slack for that neck size. However, if your pet is still growing, you may want to order a larger size to allow for future growth. Click Here to see the typical neck sizes for many dog breeds.

How to Apply the Quiet Collar Tag (Don't Worry It's Easy)

Using the tag as a guide, mark the desired position for holes in your collar. Then carefully punch holes in your collar using a sharp instrument (such as an ice pick or a nail). Apply the tag by placing the tag over the holes in your collar and inserting the rivets through the tag and the collar. Place the collar on a hard, flat surface and tap the rivets down flush with the collar using a hammer.

Bulk Pricing

We offer special pricing to those individuals who would like to order pet ID tags in bulk. If you are interested in learning about our special pricing for bulk orders, please see our bulk pricing page,  e-mail us at or download our Bulk ID Tag Brochure.

Frequently Asked Questions

I received my order and it has an error on it. What should I do?

Email us and we will gladly correct it. Make sure to include the correct information in your request.

The product I ordered from you is broken. What should I do?

Email us with a description of the problem and/or attach a photo and we will gladly replace it.

I can't fit all the information that I want on the tag in the space provided.

Each tag, collar and leash has a limit to the number of lines and characters including spaces that may be engraved or embroidered on it. However, our larger tags, particularly the medium and large stainless steel tags, have greater limits than the others.  Please note the Tag Line Limits on each order form.

A week has gone by and I have not received my order. What should I do?

We use the U.S. Postal Service to deliver our products. Sometimes delays may occur. Please wait 14 days before contacting us if you have not received your order.